Help and contact
Talk to the people who make it.
A real person reads every message and answers by email, usually within a day; signed in, you see the reply here too. Photos, files and voice notes are welcome. Tell us what it’s about and you’ll get a full answer in one reply.
Or write to [email protected]
What helps us help you
- A payment or refund
The email you paid with, and roughly when. Refunds within 14 days, no fuss.
Write about this - Something isn’t working
Your phone or browser, what you did, and what happened instead.
Write about this - My account
The email on your account. Signing in, your name, your data.
Write about this - Reporting content
The link to the book or comment, and what’s wrong with it.
Write about this - An idea
What you’d like to do here, and what got in the way.
Write about this
Quick answers
Why did I hit a daily limit?
AI scenes and pictures cost real money, so each plan has a daily number. They reset at midnight UTC. Plus raises them a lot.
A picture didn’t draw. What now?
Pictures are drawn after the scene is written and can take a little while when it is busy. If one fails, tap “Try again” under it. A failed picture never counts against your allowance.
How do I publish a book?
In any story you are playing, choose “Make it a book” at the top. You pick up to which scene, write a hook and a short synopsis, and it gets its own page anyone can read.
How do I cancel Plus?
From Settings, Plan, Manage. You keep Plus until the end of the period you paid for and are not charged again. Open your plan
How do I delete my account?
From Settings, at the bottom. It erases your private stories and data. Cancel Plus first if you have it. Open settings
Read the full FAQ · Terms of use · Privacy · Plus and pricing